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  2. Troubleshooting

Troubleshooting

Trouble with Profile

  • Trouble with profile approval
  • Profile complete but cannot receive message
  • My search function is not working

Trouble with Payments

  • Payment Declined or Failed
  • Premium Not Activated After Payment
  • Multiple Charges for One Subscription

Trouble with Messaging

  • Unable to send messages
  • Message delivery issues
  • Restore deleted message

Trouble with Search

  • I'm seeing the same gender
  • I'm seeing the same profiles
  • I'm not seeing profiles in my search

Trouble with Photos

  • Trouble uploading public and private photos
  • Trouble setting main profile photo
  • Trouble deleting public and private photos
  • Allow and deny photo permission for private photos

Trouble with Verification

  • How many times can I retry the verification if it fails?
  • Can I appeal if my verification is rejected?
  • What if I accidentally deny camera access during the verification?
  • Will I need to redo the verification after account creation?
  • I already completed my verification, why I do not get the verified badge?

Trouble with Account Settings

  • How to Resolve Error 404
  • I can't log in to my account
  • I did not receive an activation email
  • I entered my email incorrectly
  • Update email and password
  • Restore deactivated /deleted account
See all 7 articles
Sugarbook Support Team
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