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Sugarbook Support Team
Troubleshooting
Troubleshooting
Trouble with Profile
How to Resolve Error 404
Trouble with profile approval
Proof of Identity after profile got disapproved
Profile complete but cannot receive message
My search function is not working
What kind of information is not allowed on my profile?
Trouble with Account Settings
I can't log in to my account
I did not receive an activation email
I entered my email incorrectly
Update email and password
Restore deactivated /deleted account
Account got Suspended
Trouble with Photo
Trouble uploading public and private photos
Trouble setting main profile photo
Trouble deleting public and private photos
Allow and deny photo permission for private photos
Trouble with Messaging
Can't message others
Messages not delivered
Restore deleted message
Trouble with Premium Features
Account not upgraded after payment made
Payment decline when attempting to subscribe
Change my payment details for my subscription
Cancel a recurring subscription/payment
Charged again after cancelling a subscription
Duplicate or incorrect charges
Trouble with Search
I'm seeing the same gender
I'm seeing the same profiles
I'm not seeing profiles in my search
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