If you notice more than one charge for the same subscription, contact Support as soon as possible. This helps us locate and verify the transaction faster:
Your payment receipt(s) from email (not SMS or bank statement)
Your registered Sugarbook email (for direct card payments)
You may contact us by:
- Open Sugarbook App
- Tap on Profile tab
- Tap “Contact Support” button
Please note: Contacting us outside of the app may cause delays, as we will need additional time to locate your account before we can process the next step.