There could be several reasons why your account was not automatically upgraded upon payment.
- Payments may take a short time to process.
- Please wait 1–2 minutes, refresh the app, and check again.
- If your account is still not upgraded, contact Support and provide your payment/order receipt (from email) and your registered Sugarbook email so we can verify it for you.
You may contact us by:
- Open Sugarbook App
- Tap on Profile tab
- Tap “Send an Inquiry” button
Please note: Contacting us outside of the app may cause delays, as we will need additional time to locate your account before we can process the next step.