Ok sugar, don’t panic just yet! We know it's frustrating, but problems with chat messaging never last very long. In the meantime, here are some troubleshooting steps you can try out:
- First things first, make sure you have a strong internet connection! Try switching between WiFi and mobile data to gauge what's the problem
- Delete and reinstall the app. Not only will this put you on the latest version of Sugarbook it’ll also refresh your app experience, which should get things running smoothly again!
- Once you've logged back in, try resending the message(s)
If the problem persists, let us know!
You may contact us by:
- Open Sugarbook App
- Tap on Profile tab
- Tap “Contact Support” button
Describe your issue in as much detail as possible.
Please note: Contacting us outside of the app may cause delays, as we will need additional time to locate your account before we can process the next step.