Skip to main content
Sugarbook Support Team Help Center home page
  1. Sugarbook Support Team
  2. Troubleshooting
  3. Trouble with Liveness Check

Trouble with Liveness Check

  • Why does the liveness check happen after profile setup?
  • I already completed my liveness check, why I do not get the verified badge?
  • What if I accidentally deny camera access during the liveness check?
  • Can I appeal if my liveness check is rejected?
  • How many times can I retry the liveness check if it fails?
  • Will I need to redo the liveness check after account creation?
  • What should I do if the liveness check fails?
Sugarbook Support Team
Powered by Zendesk