There could be several reasons why your account was not automatically upgraded upon payment.
- Online payment is processed through various merchants which could be based in another country. Please allow 15 minutes in order for your account to be upgraded.
- Reach out to us and provide your payment/order receipt in order for us to verify your payment.
- Your receipts can always be found in the email used for payment. Failure to provide receipts may delay the payment verification process.
You can restore purchase from your phone via the Restore Purchase button. To access this feature:
Login to Sugarbook App with your account.
Go to 'Menu' and select 'Settings'.
Click on the Restore Purchase button.
If you paid with Android, but still unable to restore purchase, please provide your GPA number to us and we will assist you accordingly.
You can reach out to your payment provider which can be found in your payment confirmation receipt that is sent to your email after payment has been made, or you can reach out to us and we will assist you accordingly.
Please provide us:
- Your payment receipt in order for us to check further