Payment decline when attempting to subscribe

Sorry to hear you're having trouble with your purchase!

There could be reasons for the payment decline:

• Incorrect information
• Insufficient cash in credit card or prepaid card
• Credit card or prepaid card used must permit international transactions.
• Too many attempts cause the card to be rejected, use a different card

 If you haven’t already, make sure that you’re using the latest version of Sugarbook available in Android & iOS and try again.

If the issue persists, please reach out to us.