Ok sugar, don’t panic just yet! We know it's frustrating, but problems with chat messaging never last very long. In the meantime, here are some troubleshooting steps you can try out:
- First things first, make sure you have a strong internet connection! Try switching between WiFi and mobile data to gauge what's the problem
- Delete and reinstall the app. Not only will this put you on the latest version of Sugarbook it’ll also refresh your app experience, which should get things running smoothly again!
- Once you've logged back in, try resending the message(s)
If the problem persists, let us know!
Describe your issue in as much detail as possible, so we can look into things. Reach out to us.