In order to message others, you need a public photo and a completed and approved profile.
Open your Sugarbook app. Tap the menu icon (three-line icon) at the top left of the screen followed by Edit Profile. Ensure that your Basic Information, Financial Information, Location, Appearance, Personal Information, and Description, as well as Photos, are filled out.
Log in to your Sugarbook account. Click on your profile icon at the top right of the browser followed by Edit Profile. Ensure that your Basic Information, Personal Information, Photos, Location, and Description are filled out (completed sections are indicated with a green tick).