Even if you’re a premium member, you’ll need to pass verification to continue using all features. If your verification wasn’t accepted, your access may be temporarily limited.
Some users may be stuck on the verification page, while others can browse but not send messages.
If the issue persists after re-submitting, please contact us by:
- Open Sugarbook App
- Tap on Profile tab
- Tap “Contact Support” button
Please note: Contacting us outside of the app may cause delays, as we will need additional time to locate your account before we can process the next step.