If verification isn’t going through, try these quick fixes:
- Make sure your camera and microphone are enabled.
- Find a bright spot with good lighting and avoid shadows or glare.
- Keep your face centered and remove glasses, masks, or filters.
- Ensure your internet connection is stable.
- Close and reopen the app, then try again.
If you’re still stuck, such as the camera not opening or the upload freezing, please contact Sugarbook Support and we’ll help you finish your verification smoothly.