General Information
Easily convert your diamonds into cash by providing the necessary payment details to our Livestreaming team on Telegram at @SBPRTEAM. Follow the detailed steps below for both local (Malaysia) and international members to ensure a smooth cash-out process.
Note: Members are responsible for bearing any transactional charges or fees imposed by the bank or PayPal during the cash-out process.
Cut-Off Date
- To receive your diamond cash-out within the same month, please ensure your request is submitted by the 1st of the month at 12:00PM (GMT+8).
Receiving Your Payment
- Payments are processed and expected to be received by the 27th of the same month for requests made by the cut-off date.
- Any requests submitted after the 1st will be processed the following month and expected on the 27th of that month.
- You will receive a confirmation once the payment is dispatched.
For Local Members (Malaysia)
Step 1: Prepare Your Payment Details
You will need to provide the following details accurately:
- Full Name:
- Sugarbook Username:
- Sugarbook Email:
- Bank Name:.
- Bank Account Number:
- NRIC:
- Full Personal Address:
Step 2: Send Your Details
Once you have all the required information, send it to our Livestreaming team at @SBPRTEAM on Telegram.
For International Members
Step 1: Prepare Your Payment Details
As an international member, you will need to provide two sets of details: the main payment details and alternative payment details (if necessary).
Main Payment Details
- Full Name:
- Sugarbook Username:
- Sugarbook Email:
- Bank Account Number/IBAN:
- Bank Name:
- Swift Code:
- Complete Bank Address:
- Phone Number:
- Passport ID:
- Full Personal Address:
- Country Currency:
-Country Postcode:
Alternative Payment Details
In case international bank transfer is not feasible, provide your:
- WISE Email:
- PayPal Email:
Step 2: Send Your Details
Forward all the gathered information to our Livestreaming team via @SBPRTEAM on Telegram.
What Happens Next?
Verification and Qualification
- After you submit your details to our Livestream team, we will conduct a verification process to ensure all provided information is accurate.
- We will assess the amount of diamonds you are 'qualified' to cash out. This process involves reviewing your accumulated diamonds and ensuring they adhere to our cash-out policies.
- Once the verification is complete and your cash-out amount is determined, we will process the payment to the provided bank account or alternative payment method.
How Does Diamond Cashout Work?
To request a cashout, you must have at least 5,600 diamonds, with a minimum of 2,800 successful diamonds.
Diamonds can be earned in two ways:
- Successful diamonds are given by users during livestreams, private calls, and private room sessions.
- Standby diamonds are provided by Sugarbook when you're waiting in a Private Room for someone to join.
Only successful diamonds are fully eligible for cashout.
If your diamonds come from Private Room, the 50/50 rule applies. This means you can only cash out the same amount of standby diamonds as successful diamonds.
For example, if you have 4,000 successful and 6,000 standby diamonds, you may only cash out 4,000 standby alongside your 4,000 successful diamonds, for a total of 8,000 diamonds.
Any remaining standby diamonds—in this case, the extra 2,000—cannot be withdrawn and will be forfeited within the same month of the cashout request.