General Information
Easily convert your diamonds into cash by providing the necessary payment details to our Livestreaming team on Telegram at @SBPRTEAM. Follow the detailed steps below for both local (Malaysia) and international members to ensure a smooth cash-out process.
Note: Members are responsible for bearing any transactional charges or fees imposed by the bank or PayPal during the cash-out process.
Cut-Off Date
- To receive your diamond cash-out within the same month, please ensure your request is submitted by the 1st of the month at 12:00PM (GMT+8).
Receiving Your Payment
- Payments are processed and expected to be received by the 27th of the same month for requests made by the cut-off date.
- Any requests submitted after the 1st will be processed the following month and expected on the 27th of that month.
- You will receive a confirmation once the payment is dispatched.
For Local Members (Malaysia)
Step 1: Prepare Your Payment Details
You will need to provide the following details accurately:
- Full Name:
- Sugarbook Username:
- Sugarbook Email:
- Bank Name:.
- Bank Account Number:
- NRIC:
- Full Personal Address:
Step 2: Send Your Details
Once you have all the required information, send it to our Livestreaming team at @SBPRTEAM on Telegram.
For International Members
Step 1: Prepare Your Payment Details
As an international member, you will need to provide two sets of details: the main payment details and alternative payment details (if necessary).
Main Payment Details
- Full Name:
- Sugarbook Username:
- Sugarbook Email:
- Bank Account Number/IBAN:
- Bank Name:
- Swift Code:
- Complete Bank Address:
- Phone Number:
- Passport ID:
- Full Personal Address:
- Country Currency:
-Country Postcode:
Alternative Payment Details
In case international bank transfer is not feasible, provide your:
- WISE Email:
- PayPal Email:
Step 2: Send Your Details
Forward all the gathered information to our Livestreaming team via @SBPRTEAM on Telegram.
What Happens Next?
Verification and Qualification
- After you submit your details to our Livestream team, we will conduct a verification process to ensure all provided information is accurate.
- We will assess the amount of diamonds you are 'qualified' to cash out. This process involves reviewing your accumulated diamonds and ensuring they adhere to our cash-out policies.
- Once the verification is complete and your cash-out amount is determined, we will process the payment to the provided bank account or alternative payment method.
- Based on the Diamonds’ performance, we will apply a 50/50 rule to the Caller if the amount of Standby Diamonds is significantly more than Successfully Earned Diamonds.