If you are using iPhone, please see the steps below:
1. Go to Phone Setting
2. Click on Safari (if you are using Safari for Sugarbook)
3. Click Camera > allow
4. Click Microphone > allow.
If you are using Android, please see the steps below:
1. Go to Phone Setting
2. Click on Apps
3. Click Chrome
4. Click Camera > allow
5. Click Microphone > allow